Developing Culture Champions to Promote an Inclusive and Welcoming Organizational Culture

Incompass Human Services – powered by its dedicated, diverse and inclusive Care Champion workforce – has historically experienced low vacancy and turnover rates in comparison to similar organizations. In fact, the agency has grown continuously while maintaining great stability in its workforce, adding 54 new positions in the first quarter of 2023, with a turnover rate of 2.5% in that period.

Several years ago, staff from various positions throughout the agency formed a team to articulate shared values and develop a vision for the Incompass culture. Diversity, equity and inclusion (DEI) were determined to be paramount to the Incompass Care Champion culture. As a result, the Incompass Culture Team developed a powerful Culture statement; a Cultural Competency, Diversity and Inclusion Plan; and a Care Champion Engagement Survey that is now completed by the workforce annually to solicit input to further enhance the impact of the agency culture.

Please join us for an energizing “virtual pride tea” with Michael Bloom, leader of the Incompass Culture Team initiative and a member of the LGBTQ+ community, who will discuss the Culture Champion “mojo” and provide actionable strategies to promote an inclusive and welcoming agency culture that magnetizes new workers and retains dedicated, high-quality staff members.

Michael Bloom, Incompass Human Services

Chief Strategy & Innovation Officer

A. Michael Bloom, MA, MS, FAAIDD (he, him, his), is the Chief Strategy and Innovation Officer for Incompass Human Services, Inc., based in Chelmsford, MA. As a proud culture champion and connector of people and ideas, Bloom is passionate about collaborating with colleagues to promote an inclusive and welcoming environment that fosters innovation and service excellence. He has served in a variety of leadership roles in human services organizations throughout his career, where he has developed and promoted the highest quality of support programs for people with intellectual and developmental disabilities (IDD) and their families. Bloom is an inspiring speaker who delivers game-changing and powerful presentations on how to avoid caregiving burnout. He has been a member of the American Association on Intellectual and Developmental Disabilities (AAIDD) for more than 25 years and has energetically served the Association at the state, regional and national levels. His service includes multiple terms as president of the AAIDD Massachusetts chapter and Northeast region.

At the national level, Bloom has co-chaired the Assembly of Geographic Regions since 2019, has served on several annual conference planning committees, and has been a frequent session moderator and conference presenter. His contributions were recognized at the 146th Annual meeting of AAIDD with the 2022 Exceptional Service to the Association Award. Bloom earned master’s degrees from Brandeis University and Villanova University. He was preferred to Fellow of the AAIDD in 2012.

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